cricks Frequently Asked Questions

Creating a cricks account takes under two minutes. Visit the cricks website, tap the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. Once your details are submitted, you will receive a verification code on your registered mobile number. Enter that code to activate your account and you are ready to deposit and play.

The minimum age to register and play on cricks is 21 years old. 21+ This is a strict platform policy. cricks verifies age at registration and may request official identity documents at any point. Any account found to belong to an underage user will be immediately suspended and all activity voided.

cricks requires a valid government-issued photo ID for KYC — a National ID card (NID), passport, or driving licence are all accepted. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered name. Documents should be clear, unedited images. Most KYC reviews are completed within 24 hours.

If you cannot log in to cricks, first check that you are entering the correct mobile number and password. Use the "Forgot Password" option on the login screen to receive a reset link via SMS. If the problem persists — for example, if your account has been locked after multiple failed attempts — contact the cricks support team at [email protected] with your registered mobile number and they will assist you promptly.

No. cricks strictly enforces a one-account-per-user policy. Operating multiple accounts — even under different mobile numbers or email addresses — is a violation of the cricks Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you believe you have accidentally created a duplicate account, contact support immediately.

To close your cricks account, email [email protected] from your registered email address with the subject line "Account Closure Request" and include your username. The support team will confirm your identity, process any pending withdrawals to your registered payment method, and close the account within 48 hours. Note that certain transaction records are retained for regulatory compliance even after closure.

To deposit via bKash on cricks, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a cricks bKash merchant number and a reference code. Open your bKash app, choose "Send Money" or "Payment", enter the merchant number, your deposit amount, and the reference code in the message field. The deposit is credited to your cricks account within a few minutes.

bKash deposits on cricks are typically credited within 1 to 5 minutes of a successful bKash transaction. During peak hours — particularly around major cricket matches like BPL or T20 World Cup games — there may be a short additional delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact cricks support with your bKash transaction ID for a manual review.

The minimum deposit amount on cricks is ৳200 BDT regardless of which payment method you use — bKash, Nagad, Rocket, or Upay. There is no maximum deposit limit enforced by cricks at the platform level, though your individual deposit limit settings (which you can configure in Account Settings for responsible gaming purposes) may apply a lower cap.

Yes. cricks supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for each: select your preferred mobile banking method in the Deposit section, follow the on-screen instructions, and send the payment using the cricks merchant details provided. Nagad and Rocket deposits are usually credited within 5 minutes, similar to bKash.

The minimum withdrawal amount on cricks is ৳500 BDT. Withdrawals can be made to your registered bKash, Nagad, or Rocket account. Your withdrawal account must be registered in the same name as your cricks account — third-party withdrawals are not permitted. cricks does not charge any withdrawal fee, though your mobile banking provider may apply standard transaction charges.

Most cricks withdrawals to bKash or Nagad are processed within 1 to 6 hours during normal business hours (Bangladesh Standard Time, UTC+6). Withdrawals requested outside peak hours or on public holidays such as Eid or Victory Day may take up to 24 hours. If your withdrawal has not arrived within 24 hours, contact cricks support with your withdrawal request ID.

cricks does not charge any platform-side fee for deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket, or Upay — may apply their standard service charges for outgoing transfers; check your mobile banking app for their current fee schedule. cricks recommends using bKash or Nagad for the fastest and most cost-effective transactions.

To bet on cricket on cricks, log in, navigate to the Cricket section, and browse the available matches — including BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select the match you want, choose your market (match winner, top batsman, total runs, and more), enter your stake in BDT, and confirm your bet. Live in-play betting is also available on selected matches.

Bets on BPL (Bangladesh Premier League) matches on cricks follow standard T20 cricket betting rules. If a match is abandoned or results in a no-result, all bets are voided and stakes are returned. In-play bets that have already been settled before the abandonment stand. Minimum and maximum stake amounts per bet are displayed on the bet slip. Detailed sport-specific rules are available in the cricks Terms and Conditions.

cricks offers a wide range of casino games including live dealer tables (baccarat, roulette, blackjack, and dragon tiger powered by Evolution Gaming and Ezugi), video slots from Pragmatic Play, NetEnt, and Microgaming, crash games like Aviator by Spribe, and fishing games including Caishen Fishing. New game titles are added regularly across all categories.

RTP (Return to Player) on cricks slot games varies by title and game provider, but most slots available on the platform offer an RTP between 94% and 97%. Pragmatic Play titles typically sit around 96–96.5%, while some NetEnt and Microgaming games exceed 96.5%. Each game's RTP figure is published in its individual game rules or information panel, accessible before you start playing.

Yes. cricks is fully optimised for mobile play and works on all modern Android and iOS smartphones without requiring a dedicated app download. Simply open your mobile browser, visit cricks, log in, and play. The platform automatically adapts to your screen size for a smooth experience on smaller displays, including budget Android phones that are widely used in Bangladesh.

cricks offers a welcome bonus to newly registered players on their first deposit. The specific bonus terms — including the match percentage, maximum bonus amount in BDT, and eligible games — are displayed on the cricks promotions page at the time of registration. Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on cricks bonuses specify how many times you must wager the bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute at a lower rate. Check the specific terms for each promotion.

Yes. cricks regularly runs seasonal promotions tied to major Bangladeshi occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and major cricket tournaments like the BPL and T20 World Cup. These promotions may include deposit match bonuses, free spins on selected slots, or cashback offers. Check the cricks promotions section during these periods for the latest offers.

No. Bonus funds on cricks are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Your own deposited funds are always available for withdrawal regardless of any active bonus, provided you have not placed any bets that are still pending settlement. If you prefer to withdraw your deposit without completing wagering, you may forfeit any active bonus balance — contact support for assistance.

cricks rewards regular players through an ongoing loyalty programme. As you play and wager across cricket betting, slots, and live casino games, you accumulate loyalty points that can be exchanged for bonus credits or other rewards. Higher-activity players may be invited to an elevated VIP tier that offers personalised promotions, faster withdrawal processing, and a dedicated account manager. Details of the current loyalty structure are available in the cricks promotions section.

cricks is operated as an internationally managed online gaming platform and uses SSL encryption to protect all data transmitted between your device and the platform. Account funds are held separately from operational funds, and all transactions are processed through regulated payment gateways including bKash and Nagad. cricks employs responsible gaming tools and enforces a strict 21+ age policy to maintain a safe environment for all players.

To set a deposit limit on cricks, go to Account Settings and select the Responsible Gaming or Deposit Limits option. You can set a daily, weekly, or monthly cap in BDT. Limit reductions take effect immediately. Increases are subject to a 7-day cooling-off period before they activate — a deliberate delay to prevent impulsive decisions. Contact [email protected] if you need help configuring your limits.

To self-exclude from cricks, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. cricks will process your request within 24 hours, blocking all access to your account for the period you specify — a minimum of 6 months or permanently. During the exclusion, cricks will also suppress all promotional communications to your contact details.

If gambling is starting to feel out of control, act early. cricks provides deposit limits, time-out periods, and self-exclusion tools accessible directly from your account or by emailing [email protected]. Our support team is available 24/7 Bangladesh Standard Time and will handle your request with full confidentiality and zero judgement. You can also search for "problem gambling helpline Bangladesh" to find professional counselling resources in your area.

cricks uses industry-standard SSL/TLS encryption across the entire platform to protect your personal and financial data in transit. Stored data is kept on secured servers with restricted access. cricks does not sell or share your personal information with third parties for marketing purposes without your consent. Full details of how your data is collected, stored, and used are set out in the cricks Privacy Policy.