cricks Privacy Policy

1.1 Registration Data

When you create a cricks account, we collect the personal information you provide during the registration process. This typically includes your legal full name, date of birth, Bangladeshi mobile phone number, email address (where provided), and your chosen username and password. This information is required to establish and maintain your account and to verify that you meet the minimum age requirement of 21 years.

1.2 Identity Verification Data

To comply with our anti-money laundering (AML) obligations and to protect the platform from fraud, cricks may require you to submit identity verification documents at various points during your account lifecycle. These may include a copy of your national ID card, passport, or other government-issued photo identification, as well as proof of residential address (such as a recent utility bill or bank statement in your name). Where required, cricks may also request proof of the source of funds deposited into your account.

1.3 Transaction and Financial Data

cricks records all financial transactions associated with your account, including deposits made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, withdrawal requests and their processing status, bonus credits and wagering activity, and the complete history of bets and wagers placed on the cricks platform. This financial data is retained for fraud prevention, dispute resolution, and regulatory compliance purposes.

1.4 Technical and Device Data

When you access the cricks platform, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, and the pages you visit on cricks along with timestamps. This data helps us maintain platform security, diagnose technical issues, and detect suspicious access patterns that may indicate unauthorised account use.

1.5 Cookies and Tracking Technologies

cricks uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit cricks. We use:

• Essential cookies — required for the platform to function, including maintaining your logged-in session and remembering your account preferences.
• Analytics cookies — used to understand how users interact with cricks, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual users.
• Preference cookies — used to remember settings such as your selected language or notification preferences.

You may disable non-essential cookies via your browser settings. Note that disabling essential cookies may prevent certain cricks platform features from functioning correctly.

1.6 Communications Data

Where you contact the cricks support team by email at [email protected] or via any other support channel, we retain records of that correspondence, including the content of your messages, the date and time of communications, and any resolution notes generated by the support team. This data is used to handle your enquiry effectively and to improve the quality of cricks customer support.

2.1 Account Management

The primary use of your personal data is to create, maintain, and manage your cricks account. This includes processing your registration, verifying your identity and age, managing your account balance, processing deposit and withdrawal transactions, and providing you with access to cricks sports betting, casino games, and other platform features.

2.2 Security and Fraud Prevention

cricks uses your technical and transaction data to monitor the platform for unusual or suspicious activity. This includes detecting potential account takeover attempts, identifying patterns of fraudulent deposit or withdrawal behaviour, verifying that only the registered account holder is accessing the account, and enforcing our one-account-per-user policy. Where a security concern is identified, cricks may temporarily suspend account access pending investigation and may contact you via your registered mobile number or email.

2.3 Regulatory and Legal Compliance

cricks processes certain personal data because we are legally or contractually obliged to do so. This includes retaining transaction records for anti-money laundering compliance, verifying the age and identity of users as required by our operational obligations, co-operating with law enforcement and regulatory authorities where legally required, and retaining records for the minimum statutory retention periods applicable to the jurisdiction in which cricks operates.

2.4 Platform Improvement and Analytics

Aggregated and anonymised usage data helps cricks understand how users navigate the platform, which games and betting markets are most popular, where technical errors occur, and how the user experience can be improved. This analysis does not identify individual users and is used solely to improve the cricks platform for all users.

2.5 Marketing and Promotional Communications

With your consent, cricks may send you promotional communications about new games, upcoming sports events (including BPL, IPL, T20 World Cup, and other tournaments popular in Bangladesh), seasonal offers (such as Eid promotions and Pohela Boishakh bonuses), and other cricks offers. You may withdraw your consent for marketing communications at any time by updating your notification preferences in your cricks account settings or by contacting [email protected].

2.6 Responsible Gaming

cricks uses account activity data to support responsible gaming. This includes monitoring for patterns that may indicate problem gambling behaviour — such as unusually rapid increases in deposit frequency or amounts — and where appropriate, reaching out to users with information about responsible gaming tools and support resources. Users who have set deposit limits, self-exclusion periods, or cooling-off periods will have those preferences enforced using their account data.

3.1 Payment Processors

To process your deposits and withdrawals, cricks shares the minimum necessary financial data with our payment processing partners. These include the operators of bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. Each payment processor operates under its own privacy policy and data protection obligations. cricks does not store your full card numbers or mobile banking PINs — payment credentials are handled exclusively by the relevant payment processor.

3.2 Game Providers

The casino games and sportsbook data feeds available on cricks are supplied by third-party game providers, including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe, and others. These providers may receive session data (such as your account identifier and game session token) to authenticate your game session. They do not receive your full personal profile, financial details, or identity verification documents.

3.3 Legal and Regulatory Disclosure

cricks will disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law or valid legal process. In such cases, cricks will disclose only the minimum data required to satisfy the legal obligation and will take reasonable steps to notify the affected user in advance where permitted by law.

3.4 No Sale of Personal Data

cricks does not sell, rent, or trade your personal data to any third party for their own independent commercial or marketing purposes. Any data sharing arrangement with a service provider is governed by a data processing agreement that restricts the provider to using your data solely for the purpose of providing services to cricks on your behalf.

4.1 Retention Periods

cricks retains personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. Transaction records, identity verification documents, and account activity logs are retained for a minimum of five years following account closure in order to comply with anti-money laundering and financial record-keeping obligations. Marketing preference data is deleted within 30 days of your withdrawal of consent.

4.2 Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard security measures, including SSL/TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, restricted access controls limiting data access to authorised cricks personnel on a need-to-know basis, and regular security audits and vulnerability assessments of our infrastructure. While cricks takes all reasonable precautions to protect your personal data, no digital system can be guaranteed to be completely immune from unauthorised access. In the event of a data breach affecting your personal data, cricks will notify you promptly in accordance with our notification obligations.

4.3 Data Deletion on Account Closure

When you request closure of your cricks account, we will delete or anonymise your personal data within a reasonable timeframe, subject to our legal obligation to retain certain records as described in section 4.1. Data retained for legal compliance purposes will be held securely and will not be used for any other purpose during the retention period.

6.1 Strict 21+ Policy

The cricks platform is strictly intended for adults aged 21 years and above. 21+ cricks does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an underage user, we will immediately suspend the associated account, void all related activity, and delete the data as soon as reasonably practicable, subject to any overriding legal retention obligation.

6.2 Parental Responsibility

Parents and guardians are responsible for monitoring the online activities of minors in their care. If you believe a minor has registered a cricks account or accessed the platform, please contact us immediately at [email protected] so that we can investigate and take the appropriate action without delay.

7.1 Amendments to This Policy

cricks reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new third-party sharing arrangement — we will provide at least 7 days' advance notice via the platform or by email to the address registered on your account. The date of the most recent revision is always displayed at the top of this Policy. If you do not agree to the revised Policy, you should cease using the cricks platform and request account closure.

7.2 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data cricks holds about you, please contact our support team by email at [email protected] (plain text — not a clickable link). Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related enquiries within 5 working days.