Responsible Gaming at cricks
Gambling is entertainment — and cricks is committed to keeping it that way. Discover the tools, policies, and resources that help you stay in control.
Our Commitment
Why responsible gaming is at the heart of everything cricks does
cricks operates under a strict 21+ age policy. 21+ No person under the age of 21 is permitted to register, deposit, or place any bet or wager on the cricks platform. Age verification checks are conducted at the point of registration and may be repeated at any time during the lifecycle of an account. Any account found to belong to an underage user will be immediately suspended, all funds returned where applicable, and the account permanently closed.
We also recognise that problem gambling does not discriminate — it can affect players of all backgrounds, income levels, and experience. The cricks responsible gaming programme is designed to provide practical, accessible tools that any user can activate without delay, at any stage of their cricks journey. These tools are described in detail throughout this page.
Player Protection Tools
Six core safeguards available to every cricks account holder
How Each Tool Works
Practical details on setting up and using cricks responsible gaming features
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Deposit Limits
Navigate to Account Settings on the cricks platform and select "Deposit Limits". You can set a maximum deposit amount for any rolling daily, weekly, or monthly period. Limits take effect immediately when lowered. Increases to an existing limit are subject to a 7-day cooling-off period before they become active — this built-in delay is a deliberate friction measure to prevent impulsive decisions. All limits are expressed in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, Rocket, and Upay.
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Time-Out Periods
A time-out temporarily deactivates your cricks account for a set period without permanently closing it. Available durations are 24 hours, 48 hours, 7 days, 30 days, and up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets on cricks. Any pending withdrawals will continue to be processed normally. Time-outs cannot be reversed early once activated, so choose your duration carefully. To activate a time-out, contact the cricks support team at [email protected] or use the self-service option in Account Settings.
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Self-Exclusion
Self-exclusion is a stronger measure than a time-out. It allows you to block access to your cricks account for a minimum of 6 months, or permanently. Once a self-exclusion is in place, cricks will also suppress any marketing communications to your registered contact details for the duration of the exclusion. During this period, cricks will make reasonable efforts to prevent you from opening a new account. Self-exclusion requests are processed within 24 hours of submission. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username.
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Account Activity Review
Your cricks account dashboard provides a complete, date-filterable history of all deposits, withdrawals, bets placed, games played, and bonuses received. Reviewing this history regularly is one of the most effective ways to stay aware of your gambling behaviour. If you notice patterns that concern you — such as escalating deposit amounts, longer sessions, or chasing losses — use this information as an early prompt to set limits or take a break.
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Reality Check Reminders
Reality checks are timed notifications that interrupt your cricks session to show how much time has elapsed and, optionally, how much you have wagered since your last reminder. You can set reminder intervals of 30 minutes, 1 hour, or 2 hours. When a reality check appears, you will be given the option to continue your session, review your account activity, or log out. This feature is particularly useful for live casino and slot sessions where time can pass quickly.
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Protecting Minors on Shared Devices
If you share a phone, tablet, or computer with children or younger family members, we strongly recommend activating device-level parental controls and content filtering to prevent unauthorised access to the cricks platform. Always log out of your cricks account when you are finished playing, and do not save your login credentials on shared devices. The cricks platform does not target individuals under 21, but parental supervision remains an important complementary safeguard.
Warning Signs of Problem Gambling
Recognising these patterns early is the first step toward getting back in control
If you recognise two or more of the following behaviours in yourself or someone you know, it may be time to use cricks responsible gaming tools, take a break, or seek professional support.
Getting Help
You are not alone — cricks support and external resources are here for you
Talk to the cricks Support Team
If you feel that gambling is becoming a problem — for yourself or for someone in your household — the cricks support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Our support agents are trained to handle responsible gaming conversations with sensitivity and without judgement. They can help you activate deposit limits, set up a time-out, or process a self-exclusion request immediately.
📧 Contact cricks Support
To speak with our responsible gaming team or to activate any of the tools described on this page, send us an email. We aim to respond to all responsible gaming requests within 2 hours, any time of day or night.
Email address (plain text — not a clickable link):
[email protected]Please include your cricks username and a brief description of the support you need. All responsible gaming communications are handled with strict confidentiality.
General Guidance for Problem Gambling
If gambling has begun to affect your financial situation, relationships, or mental health, we encourage you to seek support beyond the cricks platform. Many international organisations offer free, confidential counselling and resources for people affected by problem gambling. Searching for "problem gambling helpline Bangladesh" or "gambling counselling near me" will connect you with relevant local and international support services. cricks does not endorse or partner with any specific third-party organisation, but we strongly encourage any user who is struggling to reach out for professional help without delay.
Remember: there is no shame in recognising that gambling is causing harm. Taking action early — whether that means using cricks self-exclusion tools, speaking to a counsellor, or simply taking a break — is a sign of strength, not weakness.
Platform Rules & Policy
Strict 21+ Age Requirement
cricks enforces a hard minimum age of 21 years for all users. 21+ By creating a cricks account, you confirm that you are 21 years of age or older. cricks reserves the right to request age verification documentation at any point and to suspend accounts where age cannot be confirmed. Falsifying age information during registration is a breach of the cricks Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Single Account Policy
Each user is permitted to hold exactly one active cricks account. Opening multiple accounts — including for the purpose of circumventing a self-exclusion or deposit limit — is strictly prohibited and may result in the closure of all associated accounts. If you believe you have accidentally created a duplicate account, contact the cricks support team immediately.
Marketing and Responsible Gaming
cricks will never send promotional communications to users who have an active self-exclusion in place. Users who have activated deposit limits will not receive marketing messages that promote deposit bonuses exceeding their active limit. You may opt out of all cricks marketing communications at any time by updating your account preferences or contacting [email protected].
Affordability and Safer Play Checks
cricks may conduct proactive affordability checks if a user's activity patterns suggest a level of gambling that may be inconsistent with sustainable recreational play. Where such a check is triggered, a member of the cricks team may reach out via your registered contact details to discuss your activity. Participation in this process is in your best interest and helps us ensure that cricks remains a safe environment for all players. Any information shared during an affordability check is handled strictly in accordance with the cricks Privacy Policy.
🎮 Play Responsibly with cricks
Entertainment first — explore cricks games within your limits
Your Safety Comes First
When gambling stays fun and controlled, cricks is here with the best cricket betting, casino games, and slots in Bangladesh. Sign in to manage your responsible gaming settings, or explore our game categories below. 21+
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